Company phones, a contact center and an AI receptionist on one platform. Calls reach the right person, and the caller’s history is on their screen before they say hello.
All three run on the same platform, so adding the next one later needs no migration and no new numbers.
Business phone
One phone system for the whole company, replacing desk-phone hardware and mobile workarounds.
Contact center
Support and sales lines with routing, live supervision and reporting, on the same numbers as everyone else.
Developer API
The same platform over a REST API, with a signed webhook for every call event.
Calls, texts and browser calls arrive in different ways. Tizbo identifies the customer, routes the contact and writes it to the same history.
Who is waiting, for how long, and which agents are free. A queue that passes its wait target is flagged before callers start hanging up.
| Queue | Waiting | Longest | Against target | Free |
|---|---|---|---|---|
| Support · EnglishBehind target | 3 | 2:51 | 143% | 1 |
| Support · Spanish | 1 | 0:48 | 40% | 1 |
| Billing | 2 | 1:12 | 60% | 1 |
| Porting | 1 | 0:35 | 29% | 1 |
Illustration with sample data.
The AI receptionist answers and works out why someone is calling. Routing picks a person by skill, language and priority. When the call ends, the summary is already on the ticket.
| Time | Event | Actor | Result |
|---|---|---|---|
| 00:00.0 | Incoming call | System | 000-000-0134 → main line |
| 00:00.3 | Customer identified | System | Daniel Kim · Halcyon Dental · ticket #4821 open |
| 00:00.9 | AI answered | AI receptionist | “Thanks for calling. Is this about your number transfer?” |
| 00:06.4 | Intent detected | AI receptionist | Porting follow-up · English · returning caller |
| 00:06.6 | Skill matched | Routing | Support queue · skill: porting · priority: high |
| 00:11.2 | Agent answered | Agent | Ticket, last call and AI notes already open |
| 04:20.5 | Resolved | Agent | Cutover booked for Tue 01:00–03:00 |
| 04:32.0 | Summary saved | AI notes | Summary and 3 next steps on ticket #4821 |
Every conversation enters through a number, a channel or the API. Tizbo decides where it goes, puts the history in front of whoever answers, and records what happened.
It answers with your customer data and your rules. When a request is outside those rules, it hands the call to a person along with everything it learned.
Four common setups. Yours will differ, so the conversation starts from your own call flows.
Numbers, queues, hours, users and routing live in one console. Change a rule and the next call follows it.
ResultThe call rings the ticket owner, with the ticket and last call already open.
The same platform your team uses, over a REST API. Connect calls to your CRM, your helpdesk or your own product.
Talk to an engineercurl https://api.tizbo.example/v1/webhooks \
-H "Authorization: Bearer $TIZBO_KEY" \
-d url=https://example.com/hooks/tizbo \
-d events=call.started,call.answered,call.endedPOST https://example.com/hooks/tizbo
Tizbo-Signature: t=1791288000,v1=5c1e…
{
"type": "call.ended",
"call_id": "cal_8f2k1q",
"duration_sec": 272,
"summary": "Porting all 40 numbers. Cutover overnight.",
"next_steps": ["Send letter of authorization"]
}Customers reach you through phone lines, desk phones, browsers and SMS. One platform handles them and keeps your business systems in step.
Customers
Access
Tizbo
Business systems
| System | Into Tizbo | Back to the system |
|---|---|---|
| CRM | Contact and account lookup | Calls, summaries, next steps |
| Helpdesk | Open tickets for the caller | Ticket updates |
| Identity provider | Users and teams via SAML SSO and SCIM | Account changes stay in your provider |
| Your application | REST requests | Signed webhooks for call events |
A typical move for up to a hundred numbers. Larger moves follow the same steps over a longer plan, and no calls are missed during cutover.
Week 1
Done when Routing plan signed off
Week 2
Done when Every route test-called
Cutover night
Done when All numbers ring on Tizbo
First month
Done when Routing reviewed together
What your IT team will ask about first.
Not answered here? Send us the question and we will answer it for your own setup.
Contact usYes. We move your existing numbers and you choose the cutover window, so no calls are missed.
No. Tizbo works with most desk phones you already own, plus the desktop app, the mobile apps and any modern browser.
It answers, asks why the person is calling and routes them to the right queue. Callers can ask for a person at any time, and the agent sees the AI’s notes before picking up.
Yes. Both run on the same platform, so adding queues and agents later needs no migration.
Recording pauses automatically while a payment is taken, so card numbers never reach the recording.
You have seen the workspace, the wallboard and the plan. Bring your current call flows and we will walk through them using your own numbers.