Urgent and routine calls arrive together
After closing, a caller with an emergency and a caller rebooking a visit hear the same thing.
Clinics and dental
Patients reach a person, or get a booked callback.
One main number across every location, with urgent calls sent to a person and routine calls turned into a callback list.
Where the phones get in the way.
Many locations, many numbers
Patients should reach the practice from one main number, whichever location they need.
Missed calls are forgotten
Calls nobody answered need a list the front desk works through, not a voicemail box nobody checks.
How calls flow.
A call arrives
A patient calls the main number after 18:00.
Urgent, after 18:00
AI receptionist, then On-call line
Routine, after 18:00
AI receptionist, then Callback list for 08:00
Afterwards
Routine calls are waiting on the callback list for the front desk at 08:00.
What gets set up.
What teams set up
- One main numberThe same number works across every location.
- Separate routes by reasonAppointment and prescription calls are routed separately.
- Callback listMissed calls become a callback list for the front desk.
- Hours and holidaysBusiness hours and holiday schedules decide when the AI receptionist takes over.
- Voicemail as textVoicemail is transcribed and sent to email.
The products behind it.
Each one runs on the same numbers, routing and customer record.
Business phone
One main number, business hours, holiday schedules and voicemail sent to email.
View business phoneAI receptionist
Asks why the person is calling after hours and sends urgent calls to the on-call line.
View ai receptionistHow it runs at Halcyon Dental.
Halcyon Dental runs 12 locations on one main number. After 18:00 the AI receptionist asks why the person is calling. An urgent call goes to the on-call line. A routine call is added to a callback list, and the front desk works through it from 08:00.
An example with a fictional company.
Auto attendant menus callers do not hateOther industries.
Law firms
Intake and matter routing
View law firmsDispatch and logistics
Drivers get through first
View dispatch and logisticsCustomer support
Calls matched to tickets
View customer supportQuestions teams ask before switching.
Not answered here? Send us the question and we will answer it for your own setup.
Contact usCan we keep our current phone numbers?
Yes. We move your existing numbers and you choose the cutover window, so no calls are missed.
Can urgent calls still reach someone after hours?
Yes. After closing, urgent calls can go to an on-call line while routine calls are added to a callback list for the morning.
How does the AI receptionist hand off to people?
It answers, asks why the person is calling and routes them to the right queue. Callers can ask for a person at any time, and the agent sees the AI’s notes before picking up.
Talk to the team that will set it up.
You have seen the workspace, the wallboard and the plan. Bring your current call flows and we will walk through them using your own numbers.
- Within one business dayWe reply to book a time that suits your team.
- On the callThirty minutes on your call flows, with someone who has moved systems like yours.
- AfterwardsA written porting plan and pricing for your team size.