Write the rules before you switch on an AI receptionist
The receptionist is only as safe as the rules you give it. Decide what it can settle alone, what goes to a person, and what that person sees.
5 min read
Notes on running business phones.
Short, practical write-ups on porting numbers, running a queue, setting up an AI receptionist, recording payments safely and building on webhooks.
Why a callback beats a long hold
Offering to call back at the front of the line gives callers their time back and keeps your queue honest. Here is how to set it up well.
5 min read
Moving your business numbers to a new provider without missing calls
Porting is paperwork followed by a short cutover. Gather the right details, pick a quiet window, and test before anyone notices a change.
5 min read
Auto attendant menus callers do not hate
Most menu complaints trace back to depth, vague wording and stale schedules. Here is how to build one that gets people where they are going.
5 min read
Ring groups vs hunt groups: choosing how calls ring a team
Names vary by vendor, but the choice is the same: ring everyone at once, ring people in order, or spread the calls out. Here is how to pick.
5 min read
Listen, whisper, take over: coaching agents on live calls
Supervisors can join a live call quietly, speak only to the agent, or step in. Each has a use and a cost. Here is how to apply them fairly.
4 min read
Pausing call recording for card payments
If an agent reads a card number aloud, the recording keeps it. Pausing the recording during the payment keeps those details out of storage.
5 min read
Designing a webhook consumer that does not drop call events
A webhook endpoint looks like ten lines of code until real traffic arrives. Verify, acknowledge, queue, and make processing safe to repeat.
5 min read
Setting up SSO and SCIM for your phone system
SSO controls how people sign in. SCIM controls who has an account. Together they make the phone system follow your identity provider.
4 min read
Questions about the blog.
Not answered here? Send us the question and we will answer it for your own setup.
Contact usWho writes the blog?
The Tizbo team. Posts are practical notes for operations, IT and support leads on running business phones.
Does the advice apply if we use another provider?
Mostly yes. The guidance on porting, queues, menus and security is general. Where a post describes Tizbo, it says so. Check provider-specific details with your own provider.
Can I suggest a topic or ask a question?
Yes. Send it through the Contact us page and the team will reply.
Do the example companies exist?
No. Companies, people and phone numbers in worked examples are fictional. Example phone numbers are dummy numbers that cannot be dialed.
Talk to the team that will set it up.
Bring your current call flows and we will walk through them using your own numbers.