Answers before you ask.
Numbers, desk phones, the AI receptionist, recording, the API and getting in touch.
Switching and getting started
Can we keep our current phone numbers?
Yes. We move your existing numbers and you choose the cutover window, so no calls are missed.
Do we need new desk phones?
No. Tizbo works with most desk phones you already own, plus the desktop app, the mobile apps and any modern browser.
How does the AI receptionist hand off to people?
It answers, asks why the person is calling and routes them to the right queue. Callers can ask for a person at any time, and the agent sees the AI’s notes before picking up.
Can we start with the phone system and add the contact center later?
Yes. Both run on the same platform, so adding queues and agents later needs no migration.
Is call recording safe for card payments?
Recording pauses automatically while a payment is taken, so card numbers never reach the recording.
AI receptionist
What does the agent see when the AI transfers a call?
The caller, their intent, the order, the previous contact, a short summary, why it was transferred and which queue it went to.
Does it answer outside business hours?
Yes, if you route closed hours to it. You set hours per day and for public holidays, and missed calls can become a callback list.
Developer API
How do we verify a webhook?
Each webhook carries a Tizbo-Signature header, so your code can check the request came from Tizbo before acting on it.
Can we build before moving any numbers?
Yes. The sandbox account has test numbers, so you can build against the API before anything is ported.
Contacting us
What happens after we send the form?
The team that would set Tizbo up for you reads it and replies to arrange a call. Bring your current call flows and we will walk through them using your own numbers.
Can we call or email instead of using the form?
Yes. Call +1 (858) 544-6284 or email info@tizbo.com and you will reach the same team.
What should we have ready for the first conversation?
A rough count of users and numbers, who your current provider is, and how calls are routed today: menus, queues and business hours. If you plan to move numbers, a recent phone bill helps.
Talk to the team that will set it up.
Bring your current call flows and we will walk through them using your own numbers.