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Business phone

One number per person, on every device they use.

One phone system for the whole company, in place of desk-phone hardware and mobile workarounds.

Contact us See the admin console
For
Everyone in the company
Numbers
Your existing numbers
Devices
Desk · desktop · mobile · browser

What’s included.

Devices and numbers

  • Desk phones, desktop, mobile and browserMost desk phones you already own work alongside the desktop app, the mobile apps and any modern browser.
  • Number portingWe move your existing numbers, and you choose the cutover window.
  • TextingSMS runs on the same business number as voice.

Call handling

  • Auto attendant and schedulesBusiness hours and holiday schedules decide where a call goes when the office is closed.
  • Ring groups and forwardingRing groups, hunt groups and call forwarding send a call to a team or the next person.
  • VoicemailVoicemail is transcribed and sent to email.

Administration

  • One admin consoleNumbers, queues, hours, users and routing live in one place, and the next call follows a changed rule.
  • Company sign-inStaff sign in through your identity provider, and accounts are created and removed from it.
  • Payment-safe recordingRecording pauses while a card number is read out, then resumes on its own.

Your admins decide how every call moves.

Numbers, queues, hours, users and routing live in one console. Change a rule and the next call follows it.

Admin · your account

Routing · Main line

Published · edited Fri 08:55 by Jordan Lee
When does the call arrive?
Who is calling?
Is their ticket owner free?

ResultThe call rings the ticket owner, with the ticket and last call already open.

  • StartIncoming call000-000-0100 (on this call's path)
    • CheckBusiness hours?From the Business hours screen (on this call's path)
      • Open
        CheckCaller recognized?Phone number in CRM (on this call's path)
        • Yes
          RouteTicket owner, if freeContext opens with the call (on this call's path)
          • Busy
            QueueSkill queueAfter 2:00: backup team, then callback
        • No
          AIAI receptionistAsks the reason for the call
          • Found
            QueueMatching queueSame overflow rules
      • Closed
        AIAI receptionistAfter-hours greeting
        • Urgent
          RouteOn-call line
        • Other
          EndCallback listCalled back from 09:00

How it works.

  1. A call arrives

    It reaches one of your numbers.

  2. Hours decide the route

    Business hours and holiday schedules choose between the open route and the closed route.

  3. The auto attendant sends it on

    The caller goes to a person, a ring group or a hunt group.

  4. It rings on any device

    Desk phone, desktop, mobile and browser ring, and call forwarding covers whoever is out.

  5. Voicemail if nobody answers

    The message is transcribed and sent to email.

Who uses it.

Examples with fictional companies, set up the way a real team might.

Halcyon Dental

Front desk across 12 locations

Every location shares one main number, and appointment and prescription calls need to go to different people.

Set upOne main number, ring groups for each type of call, holiday schedules and voicemail sent to email as text.

Bell & Ortiz LLP

Office manager at a law firm

Each office needs its own recording-consent message, and calls have to be logged against the right matter.

Set upConsent message set per office, with calls and notes logged against the matter in the CRM.

Okafor Logistics

IT admin at a dispatch company

Staff come and go, and every desk, phone and app has to follow them.

Set upSign-in through the identity provider, so accounts are created and removed there, and numbers ported in overnight.

Getting started.

A typical move for up to a hundred numbers. Nobody misses a call during cutover.

  1. Week 1

    Plan

    List every number and call flow you have today. Send a recent phone bill and sign the porting authorization. We draw the new routing with you.

  2. Week 2

    Build and test

    We set up hours, ring groups and voicemail on temporary numbers you can call. You install the apps and test-call every route.

  3. Cutover night

    Move the numbers

    Numbers move in a window you choose, usually overnight. Desk phones and apps switch over on their own.

  4. First month

    Tune

    We review call data with you and adjust routing, hours and greetings.

Also on the same network.

Every product shares the same numbers, routing and customer record, so adding one needs no migration.

Questions teams ask before switching.

Not answered here? Send us the question and we will answer it for your own setup.

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Can we keep our current phone numbers?

Yes. We move your existing numbers and you choose the cutover window, so no calls are missed.

Do we need new desk phones?

No. Tizbo works with most desk phones you already own, plus the desktop app, the mobile apps and any modern browser.

Can we start with the phone system and add the contact center later?

Yes. Both run on the same platform, so adding queues and agents later needs no migration.

Talk to the team that will set it up.

You have seen the workspace, the wallboard and the plan. Bring your current call flows and we will walk through them using your own numbers.

  1. Within one business dayWe reply to book a time that suits your team.
  2. On the callThirty minutes on your call flows, with someone who has moved systems like yours.
  3. AfterwardsA written porting plan and pricing for your team size.

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